Occupier’s Liability can be a concern while in the process of cleaning. Wet or slippery floors can cause injury to customers and passersby. What controls are in place? Is any work done while the premises are open for business or is all cleaning done after hours? Are nonslip finishes used?
The care of the customer’s premises and property is of high importance. What procedures does the operation have in place to prevent employee theft of the customer’s property? Are references required? Are references and background checks done? What procedures are followed if an employee does commit theft? What is done to prevent other types of damage or injury to customer’s property? What training and procedures are in place to prevent improper lockup after completion of operation, lost keys, security issues, and unauthorized visitors? Does the customer have highly sensitive areas that, if contaminated, will require extensive decontamination expense? While protecting the customer’s property is important, just as important is protecting the customer’s employees. Do the customer’s employees work late at night with only the building cleaner’s employees with them?